Terms of Service

These terms apply between FULL LEGAL / TRADING NAME, trading as Alster Mind, a sole trader established in COUNTRY OF ESTABLISHMENT(“we”, “us”), and the client engaging our services (“you”).

They apply to every engagement unless we have both signed a separate written agreement that says otherwise.

We provide website design and development, website rebuilds, enterprise-grade web architecture, UI/UX design, AI integration and AI-assisted workflow automation, custom development, API integrations, SEO and performance work, hosting arrangement, and ongoing maintenance.

The precise scope of any engagement is defined in the proposal accepted by you. Anything not described in that proposal is out of scope until agreed in writing.

Prices given in a proposal are valid for VALIDITY PERIOD, e.g. 30 DAYS from issue. A proposal becomes binding when you accept it in writing, including by email.

Quotes are based on the requirements described to us at the time. If those requirements change materially, we will tell you before doing the additional work and agree any revised price with you first.

Timelines in a proposal are good-faith estimates based on the agreed scope and on receiving what we need from you when we need it. They are not fixed deadlines unless the proposal states expressly that a date is binding.

Delays in feedback, content, access or approvals move the schedule accordingly. We will always tell you promptly if a date is at risk.

Each engagement includes the number of revision rounds stated in the proposal — NUMBER OF ROUNDS unless specified otherwise. A round means one consolidated set of feedback from you and our response to it.

Revisions that fall inside the agreed scope are included. Work that changes the agreed direction, or adds functionality not in the proposal, is quoted separately before it starts.

• On full payment, ownership of the final deliverables produced specifically for you transfers to you.
• Until we have been paid in full, all rights in the work remain with us.
• We keep ownership of our pre-existing tools, components, libraries and internal methods, and grant you a perpetual, non-exclusive licence to use them as part of your deliverables.
• Third-party assets — typefaces, imagery, plugins, platform subscriptions — remain under their own licences, which you are responsible for maintaining.
• You retain ownership of everything you supply, and confirm you hold the rights to it.
• We may show the work in our portfolio and describe our role, unless you ask us in writing not to.

Unless the proposal says otherwise, we invoice DEPOSIT %, e.g. 50% before work begins and the balance on completion, before final files or deployment are handed over. Retainers and hosting or maintenance plans are invoiced BILLING CYCLE, e.g. MONTHLY IN ADVANCE.

Invoices are payable within PAYMENT TERMS, e.g. 14 DAYS of issue. Late payment may attract interest at LATE PAYMENT RATE and may lead us to pause work until the account is settled.

All fees are exclusive of any applicable taxes, which are added where required. Confirmation required: state your VAT or sales-tax position here — TAX STATUS — since it affects how you must invoice clients in other countries.

• Provide content, brand assets, access credentials and approvals in reasonable time.
• Give a single point of contact empowered to make decisions and sign off work.
• Ensure you own or are licensed to use everything you supply to us.
• Maintain your own domain registration, third-party subscriptions and payment methods.
• Take responsibility for the legal compliance of your own business — including tax, accounting, consumer, e-commerce and sector-specific obligations, and the legal pages your site requires.

We build to widely accepted technical standards and will flag issues we notice, but we are not your legal, tax or accounting adviser and do not assume responsibility for your regulatory compliance.

Projects commonly rely on services operated by others — hosting platforms, domain registrars, payment providers, AI model providers, analytics and email services. These are governed by their own terms and priced by them.

We integrate and configure such services carefully, but we do not control their availability, pricing, model behaviour or policy changes, and we are not responsible for their acts or omissions.

We perform our services with reasonable skill and care, in line with professional practice. We will correct defects in our own work reported within WARRANTY PERIOD, e.g. 30 DAYS of delivery, at no charge.

To be clear about what cannot be promised:

• We do not guarantee any search engine ranking, position or volume of traffic. Search engines are controlled by third parties and their algorithms change without notice.
• We do not guarantee specific commercial outcomes such as sales, leads, conversions, revenue or growth.
• We do not guarantee uninterrupted or error-free operation. Availability depends on hosting and other providers, whose own service levels apply.
• Software is not warranted to be free of all defects. AI-assisted features are probabilistic by nature and require human oversight where accuracy matters.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising from an engagement is limited to the fees you paid us for that engagement in the LIABILITY WINDOW, e.g. 12 MONTHS preceding the claim. We are not liable for indirect or consequential loss, or for loss of profit, revenue, data, goodwill or anticipated savings.

Confirmation required. Liability caps are treated differently across jurisdictions, and consumer clients often cannot be bound by the same limits as business clients. Have this clause checked against the law of the governing jurisdiction you choose in section 13.

Either of us may end an engagement on NOTICE PERIOD, e.g. 14 DAYS written notice. If you cancel, you pay for work completed and for commitments already made on your behalf up to that date. Deposits covering work already performed are non-refundable.

Recurring hosting or maintenance plans may be cancelled with PLAN NOTICE PERIOD notice, effective at the end of the current billing period.

These terms are governed by the laws of GOVERNING JURISDICTION, and the courts of COURTS / VENUE have exclusive jurisdiction.

Confirmation required.This is the single most consequential choice in this document. Because you are established outside the EU while serving EU clients, a choice of law will not always displace mandatory consumer protections in a client’s home country. Decide this with an adviser rather than by default.

Questions about these terms: info@alstermind.de. Full details are on the Legal Information page.